Registration Q & A

Online Learning Ipad and plants

HOW DO I REGISTER FOR A VIRTUAL PROGRAM?

We are currently using Eventbrite for all online program registrations. Please select the program you are interested in from the TBG website and click on the “register” button to be directed to Eventbrite. Links to register are also provided through our social media posts as well as in our enewsletters.

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Advance registration is required for all events and online registration closes at 12 p.m. on the day of an evening program. For daytime or weekend programs, registration closes at 12 p.m. on the day prior to the program. Full payment must accompany each registration. Please register early to claim your spot!

Please note: The Toronto Botanical Garden reserves the right to cancel a program due to low enrolment. Please register early to avoid disappointment.

I CAN’T FIND MY ZOOM LOG IN DETAILS. WHAT SHOULD I DO?

Zoom log-in details are sent two days and one hour prior to an online program. Please be sure to check your junk mail folder and/or make Eventbrite a trusted site to ensure that you receive these reminder emails.

I CAN’T LOG INTO ZOOM. WHAT SHOULD I DO?

Make sure that you have downloaded the Zoom app (for computer or smartphone). Refer to our Zoom Best Practices document for help troubleshooting.

STILL HAVE QUESTIONS OR NEED MORE HELP?

Please contact Lisa Der, Adult Education Supervisor at adultedsupv@torontobotanicalgarden.ca.

I CAN’T ATTEND A LIVE SESSION. ARE RECORDINGS AVAILABLE FOR ANY ONLINE PROGRAMS?

Due to concerns over privacy and copyright, online programs will not be recorded. We may consider recording programs when we have a safer and more secure way of sharing material; however, future recordings will only be made with instructor or presenter permission.

DO I HAVE TO TURN MY CAMERA ON WHEN ATTENDING AN ONLINE PROGRAM?

You are not required to turn your camera on when attending a program. For Zoom Webinar (larger presentations), no attendees will be able to turn on their cameras. During a workshop or smaller program, you may wish to turn your camera on, but this is not required.