Shop Manager (Permanent, full time)
The “Garden Shop” supports this mandate by generating revenues from the sale of botanically-inspired merchandise, including home décor, gifts, gardening supplies, books and seasonally-appropriate seeds, bulbs and plants.
Reporting to the Director of Horticulture, the Shop Manager manages the retail operations of TBG’s Garden Shop.
Key duties include:
- Managing, inspiring & organizing our team of volunteer sales associates;
- Organizing and supervising a small staff and volunteers in the provision of inventory receiving / pricing & storage, purchasing and merchandising, P.O.P system and cash management, financial reporting and inventory control (sales floor and storage), .
- Working collaboratively with Retail & Volunteer Services colleagues on special events, both in-house & off-site and ensuring an atmosphere of warm, friendly customer service to TBG visitors and members.
- Provide direction and support to the additional Shop staff and volunteers
- Collaborate with TBG’s Head of Volunteer Services to develop and maintain a full roster of volunteer sales associates, including responsibility for training, assessment and “volunteer recognition”
- Schedule and organize information and training sessions for Shop volunteers
- Schedule volunteer associates’ shifts to maintain a necessary complement of customer support through both quiet and busy periods
- Provide constructive feedback and appreciation to volunteers
- Ensure cleanliness of shop, merchandise & fixturing and schedule needed cleaning &/or repairs with maintenance team
- Division representative on Sustainability Committee
- Health & Safety oversight for Shop
- Attend TBG staff meetings and report on current and upcoming shop activities
- Work with the Director of Horticulture and the shop buyer/merchandiser to source, order and reorder merchandise appropriate for TBG’s specific profile and mission
- Attend gift shows and visit suppliers’ showrooms, as needed; maintain excellent relationships with suppliers and vendors
- Support and facilitate the shop buyer to maintain attractive visual merchandising, with timely change/rotation of stock and variation of themes and décor
- Organize and assist with shipping and receiving of Shop inventory and the management of invoicing
- Ensure that accurate system of inventory control is in place and followed meticulously
- With support from the TBG Accountant and the Chief Administrative Officer, balance daily transactions and ensure timely reconciliation of daily sales
- Creation of Merchandise Sku #s and ensure proper set-up on system to reflect established pricing & margin guidelines
- Minimize loss/damage/discards and provide documentation on a timely basis
- Organize and execute an end-of-year inventory and meet with auditors as required
- Manage weekly Shop log reports
- Manage the Shop float and supplies for card transactions
- Work closely with TBG’s Database & IT Administrator to manage Shop sales software
- Provide timely information on customer feedback, sales trends and opportunities
- Consult and coordinate with the Adult Education Coordinator for course supplies and or TBG lectures
- Serve as retail point person for TBG at Canada Blooms, TBG Plant Sale and any other off-site pop-up retail opportunities
- Minimum of 3 years Retail Store experience in a supervisory position
- Proven financial ability and relevant computer skills (Microsoft Office, as well as point-of-sale software)
- Experience working with volunteers is an asset
- Strong analytical, problem-solving and time-management skills
- Excellent diplomatic and communication skills
- Ability to work calmly in a fast-paced environment
- Demonstrated ability to train and motivate volunteers and to assess and enhance performance
- Have a valid driver’s license and vehicle
- Ability to work a flexible schedule including holidays, nights and weekends
Posting closes Monday, November 15 at 5 p.m.
Thank-you for your interest, however, only candidates selected for an interview will be contacted. Preferred start date is Monday December 8.
To apply, please send a resume (including two professional references) and cover letter in a single PDF with the applicant’s name as a title to:
Paul Zammit, Director of Horticulture