Shop Manager (Permanent, full time)

The “Garden Shop” supports this mandate by generating revenues from the sale of botanically-inspired merchandise, including home décor, gifts, gardening supplies, books and seasonally-appropriate seeds, bulbs and plants.

Position Overview:

Reporting to the Director of Horticulture, the Shop Manager manages the retail operations of TBG’s Garden Shop.

Key duties include:

  • Managing, inspiring & organizing our team of volunteer sales associates;
  • Organizing and supervising a small staff and volunteers in the provision of inventory receiving / pricing & storage, purchasing and merchandising, P.O.P system and cash management, financial reporting and inventory control (sales floor and storage), .
  • Working collaboratively with Retail & Volunteer Services colleagues on special events, both  in-house & off-site and ensuring an atmosphere of warm, friendly customer service to TBG visitors and members.


   Team Leadership:

  • Provide direction and support to the additional Shop staff and volunteers
  • Collaborate with  TBG’s Head of Volunteer Services to develop and maintain a full roster of volunteer sales associates, including responsibility for training, assessment and “volunteer recognition”
  • Schedule and organize information and training sessions for Shop volunteers
  • Schedule volunteer associates’ shifts to maintain a necessary complement of customer support through both quiet and busy periods
  • Provide constructive feedback and appreciation to volunteers
  • Ensure cleanliness  of  shop, merchandise & fixturing  and  schedule  needed  cleaning &/or  repairs with maintenance  team
  • Division representative on Sustainability Committee
  • Health & Safety oversight for Shop
  • Attend TBG staff meetings and report on current and upcoming shop activities   

   Business Management:

  • Work with the Director of Horticulture and the shop buyer/merchandiser to source, order and reorder merchandise appropriate for TBG’s specific profile and mission
  • Attend gift shows and visit suppliers’ showrooms, as needed; maintain excellent relationships with suppliers and vendors
  • Support and facilitate the shop buyer to maintain attractive visual merchandising, with timely change/rotation of stock and variation of themes and décor
  • Organize and assist with shipping and receiving of Shop inventory and the management of invoicing
  • Ensure that accurate system of inventory control is in place and followed meticulously
  • With support from the TBG Accountant and the Chief Administrative Officer, balance daily transactions and ensure timely reconciliation of daily sales
  • Creation of Merchandise Sku #s and  ensure  proper  set-up on  system to  reflect  established  pricing &  margin  guidelines
  • Minimize loss/damage/discards and provide documentation on a timely basis
  • Organize and execute an end-of-year inventory and meet with auditors as required
  • Manage weekly Shop log reports
  • Manage the Shop float and supplies for card transactions
  • Work closely with TBG’s Database & IT Administrator to manage Shop sales software
  • Provide timely information on customer feedback, sales trends and opportunities
  • Consult and coordinate with the Adult Education Coordinator for course supplies and or TBG lectures
  • Serve as retail point person for TBG at Canada Blooms, TBG Plant Sale and any other off-site pop-up retail opportunities


  • Minimum of 3 years Retail Store experience in a supervisory position
  • Proven financial ability and relevant computer skills (Microsoft Office, as well as point-of-sale software)
  • Experience working with volunteers is an asset
  • Strong analytical, problem-solving and time-management skills
  • Excellent diplomatic and communication skills
  • Ability to work calmly in a fast-paced environment
  • Demonstrated ability to train and motivate volunteers and to assess and enhance performance
  • Have a valid driver’s license and vehicle
  • Ability to work a flexible schedule including holidays, nights and weekends

Posting closes Monday, November 15 at 5 p.m.

Thank-you for your interest, however, only candidates selected for an interview will be contacted. Preferred start date is Monday December 8.

To apply, please send a resume (including two professional references) and cover letter in a single PDF with the applicant’s name as a title to:
Paul Zammit, Director of Horticulture



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