Title: Shop Manager
Position Type:
Full-time, permanent
Reports To: Director of Horticulture

Toronto Botanical Garden (TBG) is located at Leslie and Lawrence, next to Edwards Gardens, in the geographic centre of Toronto. TBG is incorporated as a non-profit community of members, volunteers and stakeholders who share an interest in plants, gardens, nature and conservation.

TBG’s gardens, its LEED Silver-certified facility, programs, events and business activities support a mandate to “transform our city by connecting people to plants and the natural world”.

The “Garden Shop” supports this mandate by generating revenues from the sale of botanically-inspired merchandise, including gardening supplies and gifts, home décor, books and seasonally-appropriate seeds, bulbs and plants.

Position Overview:
Reporting to the Director of Horticulture, the Shop Manager manages the retail operations of TBG’s Garden Shop. Key duties include managing staff and organizing volunteers, product selection, merchandising, financial reporting, and inventory control. The Shop Manager provides inspiration and guidance to a part-time assistant and to a team of volunteer sales associates, maintaining an atmosphere of warm, friendly customer service to TBG visitors and members.

Responsibilities:

Team Leadership:

  • Provide direction to the Shop’s part-time assistant
  • Work closely with TBG’s Head of Volunteer Services to develop and maintain a full roster of volunteer sales associates, including responsibility for training, assessment and “volunteer recognition”
  • Schedule and organize regular information and training sessions for Shop volunteers
  • Schedule assistant’s and volunteer associates’ shifts to maintain a necessary complement of customer support through both quiet and busy periods
  • Provide constructive feedback and appreciation to volunteers
  • Attend TBG staff meetings and report on current and upcoming shop activities

Business Management:

  • Work with the Director of Horticulture to source and order merchandise appropriate for TBG’s specific profile and mission
  • Attend gift shows and visit suppliers’ showrooms; maintain excellent relationships with suppliers and vendors
  • Carry out/facilitate attractive visual merchandising, with timely change/rotation of stock and variation of themes and décor
  • Organize and assist with shipping and receiving of Shop inventory
  • Ensure that an accurate system of inventory control is in place and followed meticulously
  • Minimize loss/damage/discards; organize and execute an end-of-year inventory and meet with auditors as required
  • With support from the TBG Accountant and the Director of Business and Finance, balance daily transactions and ensure timely reconciliation of daily sales, invoices, processing of merchandise returns and monthly reports
  • Manage weekly shop log reports
  • Manage the Shop float and supplies for card transactions
  • Work closely with TBG’s Database & IT Administrator to manage Shop sales software
  • Provide timely information on sales trends and opportunities
  • Consult and coordinate with the Adult Education Coordinator for course supplies and or TBG lectures
  • Serve as retail manager for TBG at Canada Blooms, TBG Plant Sale and any other off-site pop-up retail opportunities

Qualifications:

  • Relevant experience in a retail environment in a supervisory position
  • Proven financial ability and relevant computer skills (Microsoft Office, as well as point-of-sale software)
  • Strong analytical, problem-solving and time management skills
  • Excellent diplomatic and communication skills
  • Ability to work calmly in a fast-paced environment
  • Demonstrated ability to train and motivate staff and volunteers to assess and enhance performance
  • Have a valid driver’s license and vehicle
  • Ability to work a flexible schedule including holidays, nights and weekends

Posting closes February 5 at 5 p.m. Thank-you for your interest, however, only candidates selected for an interview will be contacted. Interviews will take place on Feburary 11 at the TBG.

To apply, please send a resume (including two professional references) and cover letter in a single PDF with the applicant’s name as a title to: Paul Zammit, Director of Horticulture (horticulture@torontobotanicalgarden.ca).


Posted January 6, 2016

Title: Contract Seasonal Gardener
Status: Seasonal contract
Start: March 28 – November 4, 2016 (32 weeks)

Maintain gardens for the Toronto Botanical Garden under the direction of the Head Gardener.  The Contract Seasonal Gardener will be responsible for implementing the planting and maintenance program for the gardens of the TBG as directed. The position is 5 days a week, requires one day of off-site gardening, & may include weekend rotations.

Responsibilities:

  • The garden maintenance of the gardens of the TBG
  • Spring clean-up including the cutting back and clearing of last year’s plant material
  • Regular maintenance of gardens including weeding, pruning, dead-heading, & watering
  • Preparation of soil for planting & transplanting where necessary
  • Spreading of compost, fertilizer & mulch where necessary
  • Identification of weeds, insects and disease for their prevention and treatment
  • Maintenance and operation of an irrigation system and water features
  • Assist with garden volunteers including providing direction and supervision
  • Assist with garden prep for events
  • Other duties as assigned

Qualifications:

  • A student or graduate of a Degree or Diploma program in Horticulture, Botany, Landscaping, or completion of a registered apprentice program; work experience or equivalent education also accepted
  • Knowledge of gardening techniques and plant species is essential
  • Knowledge of landscape irrigation is preferred
  • Must be energetic, physically fit, motivated and have a passion for plants and gardening
  • Must be prepared to work in all weather conditions
  • Must have a valid driver’s license; and own a vehicle (requirement for off-site work)
  • Computer skills are necessary for record keeping and access to email
  • Excellent communication & interactive skills to work with staff, volunteers, the public
  • Must have a mobile phone (monthly allowance paid/offset)

Applications accepted immediately.
Please forward your CV to: Sandra Pella, Head Gardener, gardener@torontobotanicalgarden.ca T. 416-397-1316

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